Shipping & Returns

We currently ship to addresses within the United States only.
For our Australian customers, you can shop Geno’s via our sister brand, Bartender's Daughter.
Orders are typically processed within [X] business days of purchase.
Once shipped, delivery typically takes [X–X] business days depending on your location, via [CARRIER — e.g. USPS/UPS].
[Flat rate / calculated at checkout / free over $X — fill in once confirmed].
You'll receive a shipping confirmation email with tracking information once your order ships.
While we do our best to meet estimated timelines, delays can occasionally occur due to carrier issues, weather, or high order volume. We appreciate your patience and will keep you updated if there's a significant delay.

We want you to love what you order. If something isn't right, here's how returns work:

Return Window: You may request a return within [X] days of delivery.
Condition: Items must be unused, in their original packaging, and in resalable condition.
How to start a return: Email us at [EMAIL] with your order number and reason for return, and we'll send you instructions.
Return shipping: [Who pays — customer, or Geno's if the item is faulty/incorrect — fill in].
Once we receive and inspect your return, we'll process your refund to your original payment method within [X] business days. Original shipping costs are non-refundable, unless the return is due to our error.
[Offered / not offered — fill in based on how Allison wants to handle this].
If your order arrives damaged or you receive the wrong item, contact us within [X] days of delivery at [EMAIL] with photos, and we'll sort out a replacement or refund at no cost to you.
[If any products are final sale — e.g. clearance items — list them here].